Return Policy

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Right of Withdrawal

As a consumer, you have the right to withdraw from the purchase within 14 days after receiving your handmade accessory without giving reasons. This cooling-off period begins on the day after you receive the product.

Conditions For Returning

To qualify for a return, the following conditions must be met:

  • The product must be returned within 14 days of receipt
  • The product must be unused and in original condition
  • The product must be in the original packaging
  • All labels and tags must still be attached to the product
  • You must be able to provide a valid proof of purchase

Exceptions

The right of withdrawal does not apply to:

  • Custom-made or personalized handmade accessories
  • Products that have been specially made for you according to your specifications
  • Products that cannot be returned for hygienic reasons
  • Products that have been damaged by improper use

How To Return

If you want to return a product, follow these steps:

  • Contact us within 14 days of receipt via email or phone
  • Mention your order number and the reason for returning
  • Wait for our confirmation and return instructions
  • Package the product carefully in the original packaging
  • Send the product to the return address we provide

Return Costs

The costs for returning the product are at your own expense, unless the product is defective or does not match your order. In that case, we will reimburse the return costs.

Refund

After receiving and approving your return, we will refund the full purchase amount within 14 days. The refund will be made via the same payment method you used to pay.

Damaged Or Defective Products

Although all our handmade accessories are carefully manufactured and packaged, it may happen that a product arrives damaged or has a defect. In that case:

  • Contact us as soon as possible
  • Send photos of the damaged or defective product
  • We offer a replacement or full refund
  • Return costs will be reimbursed by us

Exchanges

If you want to exchange a product for another item from our collection, contact us. We will do our best to meet your wishes, depending on availability.

Inspection Upon Receipt

We recommend that you inspect your order immediately upon receipt. If you notice any problems, contact us immediately.

Processing Returns

We strive to process all returns within 5 business days of receipt. You will receive a confirmation once your return has been processed and the refund has been initiated.

Contact For Returns

For questions about our return policy or to report a return, contact us:

Cleansparklumino
Hannie Dankbaarpassage 39
1053 RT Amsterdam
Netherlands
Email: managers@cleansparklumino.world
Phone: +31 20 261 7667

Legal Rights

This return policy does not affect your legal rights as a consumer. For more information about your rights, see our terms and conditions.